Frequently Asked Questions

  • We provide a range of virtual assistant support tailored to property managers, real estate professionals, and busy small business owners. Our services are designed to take the pressure off your day-to-day operations, allowing you to focus on what matters most—growing your business and serving your clients.

    From inbox and calendar management to tenant communications, maintenance coordination, data entry, document preparation, and general administrative support, we handle the administrative tasks that keep your business running smoothly. Whether you need ongoing assistance or support during a particularly busy period, we can work with your specific requirements.

  • That's absolutely fine. I offer a casual support option with no minimum monthly commitment, making it ideal for one-off projects, short-term assistance, or businesses wanting to trial my services before committing to a regular package.

    This flexible arrangement allows you to access professional support when you need it, without the obligation of ongoing hours or contracts.

  • Getting started is simple. Reach out through our contact form or schedule a call—we’ll walk you through the next steps and answer any questions along the way.

  • Once you have submitted an enquiry, we will get in touch to arrange a discovery call.

    The discovery call will give us a chance to discuss your needs in depth and ascertain what service you are after and how we can assist.

    We will then quote you based on your needs.

    Once the quote has been approved, we will then draw up contracts and have both parties sign.

    Once you sign, we will book a 40-minute Zoom meeting to meet and work out the details. There will be minutes taken of the meeting, and you will receive a letter with these details.

    As part of our service, we offer a monthly Zoom as a ‘meeting’ to ensure that you are happy and if anything further needs to be addressed.

  • All work is tracked using Toggl Track to ensure accurate billing and complete transparency. Clients receive detailed timesheets showing how their hours have been used, so they can see exactly what work has been completed.

    This provides peace of mind that you are only paying for the time spent supporting your business, with clear and honest reporting every step of the way.

  • No, there are no additional insurance requirements for your business. I hold both Public Liability and Professional Indemnity insurance, ensuring that I can provide my services professionally and with confidence. This gives my clients peace of mind, knowing they are working with a fully insured service provider.

  • Payment Terms

    To keep my focus on supporting your business, casual support invoices are issued weekly and are payable within 48 hours of receipt.

    For clients on a package plan, payment is required upfront at the commencement of each billing period. You will receive a detailed Toggl report and end-of-month summary outlining the work completed and how your allocated hours have been utilised.

    This ensures complete transparency, accurate time tracking, and a smooth experience for both parties.

  • We strive to provide a same-day turnaround for routine inspections. Due to the detailed nature and complexity of condition reports, these are completed within a maximum of 48 hours, depending on the size of the property. Should any delays arise, we will maintain open communication and keep you informed throughout the process.